How customer experience can help your business bloom



May 18, 2025The Royal Horticultural Society (RHS) Chelsea Flower Show is in full bloom this week. What began as a single-tent event in 1913 has blossomed into the world’s premier horticulture showcase—combining innovative floral design, coveted awards, networking, and even science exhibits. It’s a testament to the power of thoughtful customer experience (CX).


Positive brand experiences not only cultivate loyalty but also drive revenue growth, and today, any business can reap the benefits. “In the past, customer delight was restricted to elite brands due to perceived high costs,” write McKinsey’s Ankit Bisht, Sangeeth Ram and coauthors. “However, thanks to technological advancements and a shift toward customer-centric practices, companies now have smarter and more effective methods to deliver delightful experiences that yield long-term returns.” For more on CX and achieving experience-led growth, explore the insights below.


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RoadShow Publicidad Ciudad de México - Expo Publicidad México
17, 18 y 19 de Junio de 2025
WTC - CDMX
12:00 a 20:00 hrs
Acceso de Visitantes SIN COSTO
Registro Online: https://publicidadmty.com.mx/index.php/es/visitantes-expo/road-show-cdmx-expo-publicidad-mexico


EXPOSICIÓN INTERNACIONAL DE PUBLICIDAD MEXICO MONTERREY
04, 05 y 06 de Septiembre de 2025
CINTERMEX - MONTERREY
Jueves y Viernes de 12:00 a 20:00 hrs y Sábado de 11:00 a 18:00 hrs
Acceso de Visitantes SIN COSTO
Registro Online: https://publicidadmty.com.mx/index.php/es/visitantes-expo/porque-visitar-eipm


RoadShow Publicidad Querétaro - Expo Publicidad México
10 y 11 de Octubre de 2025
Centro de Congresos Querétaro
12:00 a 20:00 hrs
Acceso de Visitantes SIN COSTO
Registro Online: https://publicidadmty.com.mx/index.php/es/visitantes-expo/road-show-queretaro-expo-publicidad-mexico


RoadShow Publicidad Mérida - Expo Publicidad México
5, 6 y 7 de Febrero de 2026
Centro de Convenciones Yucatán Siglo XXI
12:00 a 20:00 hrs
Acceso de Visitantes SIN COSTO
Registro Online: https://publicidadmty.com.mx/index.php/es/visitantes-expo/road-show-merida-expo-publicidad-mexico


RoadShow Publicidad Puebla - Expo Publicidad México
6 y 7 de Junio de 2026
Centro de Convenciones William O. Jenkins
12:00 a 20:00 hrs
Acceso de Visitantes SIN COSTO
Registro Online: https://publicidadmty.com.mx/index.php/es/visitantes-expo/road-show-puebla-expo-publcidad-mexico






Fuente e Imagen: https://www.mckinsey.com/featured-insights/themes/how-customer-experience-can-help-your-business-bloom